Frequently Asked Questions
Here's where we answer all of your most pressing, press-on questions.
- Wearing & Removing our Press-On Nails
- Product Information / General
- Returns & Exchanges
- Order Questions
VIEW FULL TERMS BY CLICKING: HERE
Tresshe.com is operated by Très She Talons (operating under VANITEE PTY LTD). Throughout the site, the terms “we”, “us” and “our” refer to Tresshe.com. Tresshe.com offers this website (or "site"), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or by purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.
These Terms of Service apply to all users of the site, including without limitation to users who are browsers, vendors, customers, merchants, and/or contributors of our content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
VIEW FULL TERMS BY CLICKING: HERE
2) Wearing Your Talons
How long will my nails stay on for?
Très She Talons glue: When applied correctly using Très She Talons glue, your nails can stay on for up to two weeks. This will vary depending on your application method and how you wear them.
Tabs: When using the adhesive tabs provided, your press-on nails can last up to 2 days. Perfect for a weekend party or a night out, then be back in the office on Monday.
NOTE: when applied correctly and carefully your press-on nails can stay on for their maximum duration. But depending on your lifestyle and how you wear them and which adhesive technique you use, the length of time that your nails will stay on varies by individual.
What's the best way to apply my press-on nails?
All the instructions are outlined on the box, on online here but you can follow these 5 basic steps:
- Find the size that best fits your nails and lay them out in order
- Lightly buff your natural nail using the buffer provided
- Wipe each nail using the prep pad (alcohol wipe) provided
- Add a small dot of the glue to your nail and place the talon onto the glue, sliding it down to line up with your cuticle. Hold it there for 5 seconds.
- Repeat on all fingers and voila!
**NOTE: Nail adhesives can be tricky to use at first and require extra care when handling. Be sure not to bring the nail glue in contact with your skin. Remember, you only need a very small amount of glue on each nail.
Can I shower/bathe while wearing my press-on nails?
Taking a shower or bath is perfectly fine, provided your press-ons have been applied using Très She Talons glue - which is our strongest nail adhesive option.
If using our adhesive nail tabs, bath-time can present some challenges as the tabs are typically removed by soaking in warm water to dissolve the adhesive. Baths/showering is therefore not recommended when using tabs… (unless of course, you plan on removing them during your bath!)
How do I remove my press-on nails?
If you’ve applied your nails using the glue supplied, this can be tricky but not impossible. We found this helpful video with clear steps to follow, here.
Removing your nails when tabs are applied is simpler. You can peel your nails off by lifting the nail off from the base of the nail, on one side, gently peeling them away, ensuring you support the nail with your finger as you pull away.
Can I reuse my press-on acrylic nails?
While our press-on nails offer a superior quality and can be reused if removed carefully, we don’t recommend it. Sometimes nails can become damaged during removal and just general wear and tear whilst wearing. BUT if you are wanting to extend the life of your press-on nails, remember to take good care for them whilst wearing and during removal. They should be carefully stored, kept clean and dust-free so that you can re-use them successfully. If you wear your nails with tabs, remove any residual tabs from the nail back, using tweezers, after each wear.
Will my size be included in the boxed set?
Each Très She Instant Acrylic Nail Sets come complete with 24 nails, all sized differently to ensure you get your correct size.
Hand-made nails are packed with 10 individually made nails and include a complete adhesive kit for application.
What do I do if I lose a nail?
Instant Acrylic nail sets include 24 nails so spare nails are included! If you've lost a hand-made nail, however, you can re-order an individual online. Just visit the spares page HERE on our website.
What if I run out of glue or nail tabs?
Check out our nail kit page HERE for re-ordering adhesives and other supplies.
Can I paint over my press-on nails and change the design?
Hell yes! In fact, we encourage you to change up your nails as often as you like. Just keep in mind that you can only use a non-acetone remover on your Très She Instant Acrylic nails.
Hand-made nails are non-customisable and it is not recommended that you change or alter any hand-made sets. Doing so is at your own risk as this production process is not the same, as our premium offer; our Instant Acyclic nails.
3) Product Information / General
What can I expect from the quality of Très She Instant Acrylics versus other brands of press-on nails?
Très She Instant Acrylic nails don’t compare to average drugstore press-on nails. Regular press-on nails are made from a thin plastic, are weak, flimsy, can break and chip or split in a matter of hours. They can often look unnatural and be uncomfortable to wear. We know because we’re nail-obsessed and have tried and tested them ourselves!
Très She Instant Acrylic nails have been designed to mimic a salon manicure. They have a superior quality and are made from a unique acrylic formulation and exclusive mould. This unique 'Très She shape' delivers you another level of comfort, as well as a more natural look and feel with the strength of a real nail. Enjoy!
How can I find out more information about a product?
You can learn all about our products online at Tresshe.com, via individual product pages. If you have any other questions, feel free to drop us a line at firstname.lastname@example.org. We also accept Private Message via our Facebook Page.
Can I sell Très She products in my salon or on my own site?
Unfortunately, not. Très She Talons products are exclusively sold through official retailers and online at Tresshe.com. We do not authorize you to sell any Très She Talons products in your salon or online, without our prior approval. To apply to become an authorized re-seller of Très She Talons, hit us up with your details at email@example.com.
By purchasing Très She Talons products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
When is the next product launching?
We’ll are always developing new styles and colours to expand our collection. The incredible customer feedback we receive from all over the world keeps us inspired to bring you fresh new styles every few months. To hear about it first, follow us on social media or sign up to our mailing list with your current email address to get all of our news and product updates (as well as exclusive discounts and one-off vouchers).
I have a random question – who can I talk to about it?
To us, no question is a silly question. We’re here to help, so to ask us anything and get a personal response, just flick us an email us at firstname.lastname@example.org. You can also PM us on Facebook. At this stage, we’re unable to answer your personal enquiries via Instagram or Twitter DM. Email is best, so we can get back to you as soon as possible with the right advice on your query.
When will my email inquiry be received?
Our typical response time is within 2 business days between 8am – 7pm (AEST). Due to the heavy influx of enquiries, this, however, is a guide only. We currently do not have a 24-hour service line in operation (we are working on developing our live chat room) - so we ask that you are patient while we process your inquiry within registered business hours.
We want to assist you and are working to get to your enquiry sooner!
4) Returns Policy
What’s your return policy?
All sales are final. We do not accept returns, exchanges or refunds.
Très She is not responsible for any shipping or deliveries affected by discrepancies in service during transit – i.e. customs, weather delays, transfers from courier services to the local carrier in your country or air and ground transportation strikes, delays nor public holidays, any extra fees, customs or back-end charges once the package has exited the Australia.
Très She hand-made nail sets are manufactured on demand and either prior to, or at the time of the order. Images shown online are for display purposes only. Due to our meticulous hand-made manufacturing processes, hand-made products may vary slightly from the images shown.
Something isn't right about my item/order. What do I do?
If you've received your order and it's not correct or something is not included, please email a picture of the parcel to email@example.com with your order number and details about the problem. Our team will work to resolve the matter for you.
5) Order Questions
What are your shopping terms?
What currency is my order charged in?
If you are based outside of Australia, you will notice that the currency can be charged in your local currency only. Rest assured that if you notice changes in the currency displayed during checkout, this will not affect the purchase price or cost of your order. You will only be charged in your local currency.
Can I update my order?
If you wish to make changes to your order or cancel it, please send us a private message with your details, via Facebook or email us at firstname.lastname@example.org as soon as possible. While our fulfilment centre processes orders quickly, but we’ll do our best to process your request.
Can I change the size of my order?
Très She Instant Acrylic nails come complete with 24 nails in all sizes in the pack.
If you've ordered handmade nails or a limited edition, ready-to-wear or pre-made set from our 5 Drop Friday sale, you are unable to alter the size of your set after purchase. This is due to them being pre-made for limited sale. Please choose carefully!
How can I check the status of my order?
Tracking information will be emailed to you shortly after your purchase which means you can look up the status of your order and calculate precisely how many sleeps you have left, until delivery.
Have a general query about your order?
You can now receive a prompt response to your order inquiry by messaging us via Facebook private message. Find us at Facebook.com/tresshetalons. Be sure to include your order name and number.
We are unable to service order inquiries via Instagram DM.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, PayPal, Google Pay, Diners Club (and After Pay for Australian customers). Unfortunately, we cannot accept checks, direct debit requests or money orders.
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed. The amount charged will be in your local currency, despite the checkout showcasing the amount in Australian Dollars. (NOTE: we are currently working on a solution for the checkout to display your local price, to avoid confusion!) xo
What can I do if my payment is declined?
There are a few things you need to do if your payment didn’t go through:
1) Check your balance! Sometimes there might be a simple fix. 2) Check that your card’s billing details (such as the security code and billing address) are accurate and match what you’ve entered into our system. 3) Call your bank to see if they have blocked an online payment from your card. 4) If your card is expired, then your bank may have declined your payment. Banks will not inform us the reason for blocking payments so it’s best to check with them before trying your card again.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
Whoops! We’re sorry to hear that you received a product different from the one that you ordered. Please contact us at email@example.com and we’ll be sure to get you the Très She Talons product you ordered! #goodtimes
Do you offer an exchange if I change my mind?
When will my order be shipped?
Shipping time depends on the items you have ordered and the processing times for those products.
If you’ve ordered from our Instant Acrylic Nails, you can expect your order to be shipped super fast and within 2 business days of your order payment clearing.
If you've ordered any hand-made (or '5 Drop Friday') nails, these items are carefully finished and prepared, requiring more time for processing, prior to their shipping.
Generally, all hand-made nails will take between 3-5 business days to process, prior to their dispatch.
If you've ordered both hand-made and Instant Acrylic nails, your entire order will be shipped according to the processing time of your hand-made items. This is to ensure your entire order can be shipped together.
Has my order been shipped?
All dispatched orders receive an email notification with a tracking link, which confirms that your order is now fully processed and on its way to you.
Please check your spam inbox in case you have missed our confirmation email.
How long must I wait for shipping?
Standard international shipping takes approximately 6-10 business days from the day of dispatch (we are shipping from Australia so please be patient if you are overseas)
'Special' Express International shipping takes approximately 4-5 days and can be upgraded on any order (within 24 hours) by purchasing the option here. If your item has already been processed for dispatch prior to your upgrade purchase, don't worry, we will refund your shipping upgrade.
Standard shipping within Australia takes 3 business days (NZ 4-5 days)
How do I track my items?
You will receive a tracking confirmation email once your item has been dispatched from our local facility. The tracking link supplied in the email will provide you with all the information required to track your order. Check in to this link for updates as your order travels to you.
This is the only information available, to track your item.
Please note that unfortunately we are unable to offer any more information on the tracking of your parcel than is offered by your live link. Once you’ve been sent tracking information, it’s up to you to monitor the progress of the delivery – keeping in mind that international shipping will visit multiple shipment touch points along the way which can, on occasion, delay the expected arrival time without our control. We know this can be frustrating, so feel free to drop us an email and we can try to offer some additional support. Again, we are unable to take responsibility for orders once shipped. We cannot be liable for the service interruptions of third party shipping suppliers once an order has left our dispatch.
Why is my order marked as “Pending” or "No updates"?
Postal teams can take 1-2 days to scan and upload data on the items received. If your tracking link is showing a 'pending' notice, this simply means your item has not yet received the uploaded information.
The standard shipping service does not offer precise information of a premium or courier service.
Items on their way will display a progress line and "flashing" marker, to help show you the progress of your order in transit.
You can check back in on your tracking again after 24 hours or more, for more current updates.
What service is provided with my Standard Shipping?
Our standard international shipping is a reliable service which will offer a tracking link to track some of the progress.
This is not, however a courier nor premium service - which means, precise locations, SMS or email updates (and other premium postage services) are not offered on your order.
I'm having problems with the tracking link/ID.
If you've been supplied tracking information incorrectly and it is returning an error page or wrong information, please reach out to us via Facebook private message. We will need your full name and order number to be able to re-supply your correct your tracking information. Find us at Facebook.com/tresshetalons
What can cause delays on my shipping?
Delays to your order can occur without warning, due to unforeseen circumstances at the local post office, postal strikes, border security and customs clearance or weather.
In some cases, too, the carrier can take 1-2 business days to register and receive parcels. This will affect your shipment status.
Public Holidays in your location and ours can also incur delays during the processing time.
We take no responsibility for shipping or delays occuring outside of our control.
Can I change my shipping address?
We cannot replace orders lost due to an incorrect shipping address, so please be sure to fill in your shipping information carefully and accurately! We’d hate for orders to go missing due to a typo or missed information on your billing form. If you are concerned your address was incorrect, send us a private message via Facebook or email our team at firstname.lastname@example.org.