Here's where we answer all of your most pressing, press-on questions.
- Wearing Your Talons
- Returns & Exchanges
- Order Questions
VIEW FULL TERMS BY CLICKING: HERE
Tresshe.com is operated by Très She Talons (operating under VANITEE PTY LTD). Throughout the site, the terms “we”, “us” and “our” refer to Tresshe.com. Tresshe.com offers this website (or "site"), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or by purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.
These Terms of Service apply to all users of the site, including without limitation to users who are browsers, vendors, customers, merchants, and/or contributors of our content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
VIEW FULL TERMS BY CLICKING: HERE
2. Wearing Your Talons
How long will my nails stay put?
Très She Talons glue: When applied correctly using Très She Talons glue, your nails can stay on for up to two weeks.
Tabs: When using the adhesive tabs provided, your press-on nails can last up to 2 days. Perfect for a weekend party or a night out, then be back in the office on Monday.
When applied correctly and carefully your press-on nails can stay on for their maximum duration. But depending on your lifestyle and how you wear them and which adhesive technique you use, the length of time that your nails will stay on varies by individual.
What's the best way to apply my press-on nails?
All the instructions are outlined on the box, on online here but you can follow these 5 basic steps:
- Find the size that best fits your nails and lay them out in order
- Lightly buff your natural nail using the buffer provided
- Wipe each nail using the prep pad (alcohol wipe) provided
- Add a small dot of the glue to your nail and place the talon onto the glue, sliding it down to line up with your cuticle. Hold it there for 5 seconds.
- Repeat on all fingers and voila!
**NOTE: Nail adhesives can be tricky to use at first and require extra care when handling. Be sure not to bring the nail glue in contact with your skin. Remember, you only need a very small amount of glue on each nail.
Can I shower/bathe while wearing my press-on nails?
Taking a shower or bath is perfectly fine, provided your press-ons have been applied using Très She Talons glue - which is our strongest nail adhesive.
If using our adhesive nail tabs, however, bath-time can present some challenges as the tabs are typically removed by soaking in warm water to dissolve the adhesive. Baths are therefore not recommended while wearing nails with tabs unless of course, you plan on removing them during your bath.
Can I reuse my press-on acrylic nails?
Of course! The best part about Très She Talons is that they're reusable. To extend the life of your press-on nails, remember to care for them. They should be carefully stored after each wear in the box provided. Keep them clean and dust-free and you can re-use them indefinitely!
Will my size be included in the boxed set?
Each Très She Instant Acrylic Nail Sets come complete with 24 nails, all sized differently to ensure you get your correct size.
Hand-made nails are packed with 10 individually made nails and an adhesive kit for application.
What do I do if I lose a nail?
Instant Acrylic nail sets include 24 nails so spare nails are included! If you've lost a hand-made nail, however, you can re-order an individual online. Just visit the spares page HERE on our website.
What if I run out of glue or nail tabs?
Check out our nail kit page HERE for re-ordering adhesives and other supplies.
Can I paint over my press-on nails and change the design?
Hell yes! In fact, we encourage you to change up your nails as often as you like. Just keep in mind that you can only use a non-acetone remover on your Très She Instant Acrylic nails.
Hand-made nails are non-customisable and it is not recommended that you change or alter any hand-made sets. Doing so is at your own risk as this production process is not the same, as our premium offer; our Instant Acyclic nails.
What makes Très She Talons Unique?
Très She Instant Acrylic nails can't compare to your average drugstore press-on nails. Regular press-on nails are made from a thin plastic, are weak, flimsy and often look unnatural. Très She Talons, on the other hand, mimic acrylic nails and are made with an exclusive shape and unique quality to give you a natural look and feel, with the strength of a real nail. Enjoy!
How can I find out more information about a product?
You can learn all about our products online at Tresshe.com, via their individual product pages. If you have any other questions, feel free to drop us a line at email@example.com.
Can I sell Tres She products in my salon or on my own site?
Unfortunately, not. Très She Talons products are exclusively sold through official retailers and online at Tresshe.com. We do not authorize you to sell any Très She Talons products in your salon or online, without our prior approval. To apply to become an authorized re-seller of Très She Talons, hit us up with your details at firstname.lastname@example.org.
By purchasing Très She Talons products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
When is the next product launching?
We’ll be coming out with new styles and products very soon. To hear about it first, sign up to our mailing list with your current email address to get all of our news and product updates.
I have a random question – who can I talk to about it?
To us, no question is a silly question. We’re here to help, so to ask us anything and get a personal response, just flick us an email us at email@example.com. We’ll get back to you as soon as possible.
Please note - due to the heavy influx of enquiries, we are only able to offer a reply within 3 business days. But please be patient as we are trying hard to get to your enquiry sooner! xo
4. Returns Policy
What’s your return policy?
All sales are final. We do not accept returns, exchanges or refunds.
Très She is not responsible for any shipping or deliveries affected by discrepancies in service during transit – i.e. customs, weather delays, transfers from courier services to the local carrier in your country or air and ground transportation strikes, delays nor public holidays, any extra fees, customs or back-end charges once the package has exited the Australia.
Très She hand-made nail sets are manufactured on demand and either prior to, or at the time of the order. Images shown online are for display purposes only. Due to our meticulous hand-made manufacturing processes, hand-made products may vary slightly from the images shown.
5. Order Questions
Can I update my order?
If you wish to make changes to your order or cancel it, please email us at firstname.lastname@example.org as soon as possible. While our fulfilment centre processes orders quickly, but we’ll do our best to process your request.
How can I check the status of my order?
Tracking information will be emailed to you shortly after your purchase which means you can look up the status of your order and calculate precisely how many sleeps you have left, until delivery.
Please note that unfortunately we are unable to offer any more information on the tracking of your parcel and its delivery duration, once the tracking information has been supplied. It is your own responsibility to monitor your tracking information, once your order has been dispatched.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, PayPal, Diners Club. Unfortunately, we cannot accept checks, direct debit requests or money orders. We will soon be activating Google Pay and Afterpay services.
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What can I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. If your card is expired, then your bank may have declined your payment. They don’t inform us the reason for this, so it’s best to check with them before trying your card again.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
Whoops! We’re sorry to hear that you received a product different from the one that you ordered. Please contact us at email@example.com and we’ll be sure to get you the Très She Talons product you ordered! #goodtimes.
Do you offer an exchange if I change my mind?
When will my order be shipped?
If you’ve ordered from our Instant Acrylic Nails catalogue, you can expect your order to be shipped within 2 business days of placing your order. Ordering takes a few seconds. Processing takes up to 2 business days. We’ll send you a shipment notification email as soon as your package is on its way.
If you've ordered hand-made nails, these products can take some additional time to finish and process. Orders for Hand-made nails will be processed in 3-5 business days.
If you've ordered both hand-made and Instant Acrylic nails, your entire order will be shipped within the 5 business day period.
How long must I wait for shipping?
Standard international shipping takes approximately 6-10 business days (we are shipping from Australia)
'Special' Express International shipping takes approximately 4-5 days
Standard shipping within Australia takes 3 business days (NZ 4-5 days)
I'm having problems with the tracking.
If you've been supplied tracking information and are experiencing some difficulties retrieving the information from the link, please reach out to us via firstname.lastname@example.org. In some cases, the carrier could takes 1-2 business days to register your shipment status and international customs can hold an order for an extra day or two, without notice.
All emails are responded
Can I change my shipping address?
If your order is on its way to the wrong address, please email our team your order details ASAP at email@example.com. We cannot replace orders lost due to an incorrect shipping address, so please be sure to fill in your shipping information carefully!