Frequently Asked Questions

Frequently Asked Questions

Here's where we answer all of your most pressing, press-on questions.

NAVIGATION

  1. Terms of Use
  2. Wearing & Removing our Press-On Nails
  3. Product Information / General
  4. Returns & Exchanges
  5. Orders
  6. Billing
  7. Shipping
  8. Community Guidelines

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1) Terms of Use

    VIEW FULL TERMS BY CLICKING: HERE

    Tresshe.com is operated by Très She Talons (operating under VANITEE PTY LTD). Throughout the site, the terms “we”, “us” and “our” refer to Tresshe.com. Tresshe.com offers this website (or "site"), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    By visiting our site and/or by purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.

    These Terms of Service apply to all users of the site, including without limitation to users who are browsers, vendors, customers, merchants, and/or contributors of our content.

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

    If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

    We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    VIEW FULL TERMS BY CLICKING: HERE

     

    2) Wearing Your Talons

    How long will my nails stay on for?

    Très She Talons glue: When applied correctly using Très She Talons glue, your nails can stay on for up to two weeks. This will vary depending on your application method and how you wear them.

    Tabs: When using the adhesive tabs provided, your press-on nails can last up to 2 days. Perfect for a weekend party or a night out, then be back in the office on Monday.

    NOTE: when applied correctly and carefully your press-on nails can stay on for their maximum duration. But depending on your lifestyle and how you wear them and which adhesive technique you use, the length of time that your nails will stay on varies by individual.

    What's the best way to apply my press-on nails?

    All the instructions are outlined on the box, on online here but you can follow these 5 basic steps:

    1. Find the size that best fits your nails and lay them out in order
    2. Lightly buff your natural nail using the buffer provided
    3. Wipe each nail using the prep pad (alcohol wipe) provided
    4. Add a small dot of the glue to your nail and place the talon onto the glue, sliding it down to line up with your cuticle. Hold it there for 5 seconds.
    5. Repeat on all fingers and voila!

    **NOTE: Nail adhesives can be tricky to use at first and require extra care when handling. Be sure not to bring the nail glue in contact with your skin. Remember, you only need a very small amount of glue on each nail.

    Can I shower/bathe while wearing my press-on nails?

    Taking a shower or bath is perfectly fine, provided your press-ons have been applied using Très She Talons glue - which is our strongest nail adhesive option. 

    If using our adhesive nail tabs, bath-time can present some challenges as the tabs are typically removed by soaking in warm water to dissolve the adhesive. Baths/showering is therefore not recommended when using tabs… (unless of course, you plan on removing them during your bath!)

    How do I remove my press-on nails?

    If you’ve applied your nails using the glue supplied, this can be tricky but not impossible. We found this helpful video with clear steps to follow, here.

    Removing your nails when tabs are applied is simpler. You can peel your nails off by lifting the nail off from the base of the nail, on one side, gently peeling them away, ensuring you support the nail with your finger as you pull away. 

    Can I reuse my press-on acrylic nails?

    While our press-on nails offer a superior quality and can be reused if removed carefully, we don’t recommend it. Sometimes nails can become damaged during removal and just general wear and tear whilst wearing. BUT if you are wanting to extend the life of your press-on nails, remember to take good care for them whilst wearing and during removal. They should be carefully stored, kept clean and dust-free so that you can re-use them successfully. If you wear your nails with tabs, remove any residual tabs from the nail back, using tweezers, after each wear.

    Will my size be included in the boxed set?

    Each Très She Instant Acrylic Nail Sets come complete with 24 nails, all sized differently to ensure you get your correct size. 

    Hand-made nails are packed with 10 individually made nails and include a complete adhesive kit for application.

    What do I do if I lose a nail?

    Instant Acrylic nail sets include 24 nails so spare nails are included! If you've lost a hand-made nail, however, you can re-order an individual online. Just visit the spares page HERE on our website.

    What if I run out of glue or nail tabs?

    Check out our nail kit page HERE for re-ordering adhesives and other supplies. 

    Can I paint over my press-on nails and change the design?

    Hell yes! In fact, we encourage you to change up your nails as often as you like. Just keep in mind that you can only use a non-acetone remover on your Très She Instant Acrylic nails.

    Hand-made nails are non-customisable and it is not recommended that you change or alter any hand-made sets. Doing so is at your own risk as this production process is not the same, as our premium offer; our Instant Acyclic nails. 

    3) Product Information / General

      What can I expect from the quality of Très She Instant Acrylics versus other brands of press-on nails?

      Très She Instant Acrylic nails don’t compare to average drugstore press-on nails. Regular press-on nails are made from a thin plastic, are weak, flimsy, can break and chip or split in a matter of hours. They can often look unnatural and be uncomfortable to wear. We know because we’re nail-obsessed and have tried and tested them ourselves!

      Très She Instant Acrylic nails have been designed to mimic a salon manicure. They have a superior quality and are made from a unique acrylic formulation and exclusive mould. This unique 'Très She shape' delivers you another level of comfort, as well as a more natural look and feel with the strength of a real nail. Enjoy!

      How can I find out more information about a product?

      You can learn all about our products online at Tresshe.com, via individual product pages. If you have any other questions, feel free to drop us a line at service@tresshe.com. We also accept Private Message via our Facebook Page.

      What are the lengths and sizes of your Instant Acrylic nails?

      The length and size of nails vary from 22mm-31mm depending on the size of the nail and the size of the finger.

      Can I sell Très She products in my salon or on my own site?

      Unfortunately, not. Très She Talons products are exclusively sold through official retailers and online at Tresshe.com. We do not authorize you to sell any Très She Talons products in your salon or online, without our prior approval. To apply to become an authorized re-seller of Très She Talons, hit us up with your details at service@tresshe.com.

      By purchasing Très She Talons products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

      Do you take custom orders or do wholesaling?

      Our company specifically does not do customized nails, take custom orders or participate in wholesaling.

      Are your products cruelty free and vegan?

      We are happy to say none of our products are tested on animals or contain any animal products, making them 100% cruelty free and vegan. Our glue itself remains non-damaging for your natural nails and HQ-free Certified.

      What is 5 Drop Friday?

      We release 5 new limited edition handmade styles each month, during a 5 day period we call 5 Drop Friday. 5 Drop Friday occurs on the last Friday of the month and unless sold out sooner, all styles will be taken off the shelves by the following Thursday.

      Checkout the hashtag #5dropfriday for more information and styles!

      When is the next product launching?

      We have a Coming Soon section listed online so you can see what our next launches are and when to expect new styles to be available.

      We are always developing new styles and colours to expand our collection. The incredible customer feedback we receive from all over the world keeps us inspired to bring you fresh new styles every few months.

      If something you like is no longer in stock and you don't see it in the Coming Soon section, we're so sorry you missed out! New stock can sometimes become available but unfortunately we aren't able to offer specific dates or share plans on this information. 

      To hear about it first, follow us on social media or sign up to our mailing list with your current email address to get all of our news and product updates (as well as exclusive discounts and one-off vouchers).

      When can I expect a reply to my inquiry?

      We do not currently have a 24hour customer service line, which means our team are limited to receive, process and respond to your inquiry during our allocated business hours.

      The fastest way to hear from us, is via our Facebook Messenger service and you can get there by visiting: Facebook.com/tresshetalons.

      If you don't have Facebook, you can contact us via email.

      Typically we will respond to your inquiry within 48 hours. 

      Note that our service lines operate on business days only, between 8am – 7pm (AEST)*.

      *Due to an influx of inquiries, this timeframe is a guide only and we are doing our best, to process your query as soon as possible.

      If you have sent us an email, you will receive an automated reply, directing you to both our Facebook Messenger service and to our FAQ page. This FAQ page is here to help you to seek out an answer sooner!

      We want to assist you and get your issue or inquiry resolved as smoothy and quickly as possible so always include your order number and/or full name with any correspondence. 

      We are working on growing our team to eventually host a live chat room but until that time, we ask that you are patient and respectful with how you communicate with our team. We are working to process 100s of messages per week and your inquiry will be received and addressed ASAP. Help is on the way!

       

      4) Returns Policy

        Please visit our TERMS OF USE and read our Terms of Service carefully before purchasing or using our website. By placing an order with us, or using any part of the site, you agree to be bound by our Terms of Service.  

        What’s your return policy?

        In short, all sales are considered final. We do not accept returns, exchanges or refunds. 

        Can an order be cancelled? 

        Unfortunately, orders that are cannot be cancelled. However we understand that things can go wrong. If you have an item on backorder or it is being held and not shipped, we recommend you reach out to us via our Facebook Messenger to request a cancellation. 

        Can I cancel an order once it has been shipped? 

        Unfortunately no. Orders begin to ship almost immediately once processing or on board for delivery, cannot be cancelled or modified.

        Très She is not responsible for any shipping delays caused by discrepancies in service during transit – i.e. customs, weather, transfers from courier services to the local carrier in your country or air and ground transportation strikes, delays nor public holidays,  any extra fees or back-end charges once the package has exited our warehouse.

        Can I exchange an item if I have changed my mind or isn't what I expected? 

        Based on our 'all sales are considered final' policy, we ask that you choose carefully before committing to your purchase with us. We have countless examples of our products to view online to give customers the best indication of how our products look and perform.

        Très She handmade nail sets are manufactured on demand and either prior to, or at the time of the order. Images shown online are for display purposes only. Due to our meticulous handmade manufacturing processes, handmade products may vary slightly from the images shown.  

        What happens if my order becomes out of stock? 

        If an item is out of stock after your order is confirmed, it will move to backorder and ship once the item becomes available. Please check your inbox for any updates we have sent you via email with regards to backorders.

        If we are unable to fulfil your order due to a stock shortage, we will cancel the order, process the refund on the out of stock item and email you the confirmation. Credit card refunds usually take 5-10 business days to appear on your statement. However this timing can vary depending on your bank. 

        What should I do if I receive the wrong product?

        Whoops! We’re sorry to hear that you received a product different from the one that you ordered.

        Our picking team could make a mistake so we're sorry about the hassle that might cause. All you need to do is contact us via Facebook Messenger - attach a photo of what you received with your shipping label and items visible and we’ll be sure to get you the correct items ordered ASAP!

        Please note we will only process a replacement if the items are returned in perfect condition.

        Do you offer an exchange if I change my mind?

        Unfortunately no. We do not offer a return for change of mind. As per the Terms of Use  and the RETURNS POLICY visible online, all sales are considered final so please choose carefully!

         

         

        5) Orders

          How does your order process work?

          In short, here’s how your order works: you place your order, we prepare and process it and then we ship it! Ordering takes just a few minutes, processing will take anywhere from 1 to 3 business days (i.e. for our Instant Acrylics line) or 5-10 business days (for handmade nail sets)*.

          Click the link here, to view the breakdown of your order process.

          What are the terms of use for placing orders with Très She?

          Please visit our TERMS OF USE and read our Terms of Service carefully before purchasing or using our website. By placing an order with us, or using any part of the site, you agree to be bound by our Terms of Service.  

          What currency is my order charged in?

          Our default currency is US Dollars. You can view prices in your local currency using the currency converter available on our site. These prices are a guide only and are subject to change based on conversion rates. At the checkout, your order will default to $USD, however you will only pay for the items in your local currency.

          That means that despite the change in currency at checkout, the price or value of the items will not change. You only get charged in your local currency and this will also be reflected on your statement.

          Can I make any changes to my order?

          Unfortunately no. Once your order is confirmed, it begins processing almost immediately - so we are unable to make any changes after this time.  

          Can I change the size of my order?

          Unfortunately we do not offer refunds for wrong sizes nor can we exchange an order due to incorrect size.

          Très She Instant Acrylic nails come complete with 24 nails in 12 different sizes - that means all sizes are included!

          Handmade nails are different, as they come with 10, pre-made nails, according to to the sizes outlined in our size chart.

          Please measure your nails accurately to ensure you've purchased the correct size and choose carefully! 

          How can I check the status of my order?

          Tracking information will be emailed to you in a "shipping confirmation" email, once your item is on board for delivery. Please refer to the link supplied, to check the status of your order.

          Also be sure to check your spam inbox for any missed emails from us.

          Have a general query about your order?

          You can now receive a fast response to your order inquiry by messaging us via Facebook Messenger. Find us at Facebook.com/tresshetalons. Be sure to include your order name and number.

          If you don't have Facebook, you can email us at service@tresshe.com (refer to our General Questions above for timing for your reply). We’ll do our best to process your request as soon as possible.

          We are unable to service order inquiries via Instagram DM.

          6) Billing

          What forms of payment do you accept?

          We accept Visa, MasterCard, American Express, PayPal, Google Pay, Diners Club (AfterPay is currently not available). Unfortunately, we cannot accept checks, direct debit requests or money orders. 

          When will my credit card be charged?

          Your credit card will be charged as soon as your order is accepted and processed. The amount charged will be in your local currency, despite the checkout showcasing the amount in Australian Dollars. (NOTE: we are currently working on a solution for the checkout to display your local price, to avoid confusion!) xo

          What can I do if my payment is declined?

          There are a few things you need to do if your payment didn’t go through:

          1) Check your balance! Sometimes there might be a simple fix. 2) Check that your card’s billing details (such as the security code and billing address) are accurate and match what you’ve entered into our system. 3) Call your bank to see if they have blocked an online payment from your card. 4) If your card is expired, then your bank may have declined your payment. Banks will not inform us the reason for blocking payments so it’s best to check with them before trying your card again.

           

          7) Shipping

            When will my order be shipped?

            Shipping time depends on the items you have ordered and the processing times for those products.

            If you’ve ordered from our Instant Acrylic Nails, you can expect your order to be shipped within (on average) 2 business days of your order payment clearing. We ship from our US warehouse in LA and also from Melbourne Australia.

            If you've ordered any hand-made (or '5 Drop Friday') nails, these items are carefully finished and prepared, requiring more time for processing, prior to their shipping.

            Generally, all hand-made nails will take between 5-10 business days to process, prior to their despatch. This is a guide only and not a guarantee.

            Many factors can affect the processing duration (we are based in Australia and LA).

            Please order from our Instant Acrylics line, if wait time is an issue for you.

            If you've ordered both handmade and Instant Acrylic nails, your entire order will be shipped according to the processing time of your handmade items. 

            Has my order been shipped?

            All despatched orders will prompt an email notification which confirms  shipment and contains your tracking link. 

            Please check your spam inbox in case you have missed our confirmation email. 

            How long must I wait for shipping?

            • Standard US shipping takes between 2-8 business days after the shipping confirmation has been sent
            • International shipping (all other countries) take approximately 16-20 business days from the day of despatch 
            • Standard shipping within Australia takes 1-3 business days. If an item ships form our LA warehouse, shipping time will be estimated based on the International times listed here above)

            How do I track my items? 

            You will receive a tracking confirmation email once your item has been dispatched from our  facility. The tracking link supplied in the email will provide you with all the information required to track your order.

            Check in to this link for updates as your order travels to you.

            This is the only information available, to track your item.

            Please note that unfortunately we are unable to offer any more information on the tracking of your parcel than is offered by your live link. Once you’ve been sent tracking information, it’s up to you to monitor the progress of the delivery – keeping in mind that international shipping will visit multiple shipment touch points along the way which can, on occasion, delay the expected arrival time without our control. We know this can be frustrating, so feel free to drop us an email and we can try to offer some additional support. Again, we are unable to take responsibility for orders once shipped. We cannot be liable for the service interruptions of third party shipping suppliers once an order has left our dispatch.

            Why is my order marked as “Pending” or "No updates"?

            Postal teams can take 1-2 days to scan and upload data on the items received. If your tracking link is showing a 'pending' notice, this simply means your item has not yet received the uploaded information.

            You can check back in on your tracking again after 24 hours or more, for more current updates. 

            What service is provided with my Standard Shipping?

            Our standard international shipping is a reliable service which will offer a tracking link to track the progress.

            I'm having problems with the tracking link/ID.

            If you've been supplied tracking information incorrectly and it is returning an error page or wrong information, please reach out to us via Facebook private message. We will need your full name and order number to be able to re-supply your correct your tracking information. Find us at Facebook.com/tresshetalons.

            What can cause delays on my shipping?

            Delays to your order can occur without warning, due to unforeseen circumstances at the local post office, postal strikes, border security and customs clearance or weather.

            In some cases, too, the carrier can take 1-2 business days to register and receive parcels. This will affect your shipment status.

            Public Holidays in your location and ours can also incur delays during the processing time.

            We take no responsibility for shipping or delays occurring outside of our control.

            Can I change my shipping address?

            If you've entered an address incorrectly, it can be difficult to edit, given our shipping process takes place almost immediately.

            Therefore, we cannot replace, refund or cancel orders that are lost due to an incorrect shipping address.

            Please be sure to fill in your shipping information carefully and accurately. 

            If you are concerned your address was incorrect, send us a  message via Facebook Messenger. If you do not have Facebook, you can email us at service@tresshe.com. 

             

            8) Community Guidelines

              Where can I find your social media or community guideline?

              Visit the link here, to be taken through to our community guideline.