In short, here’s how your order works:
You place your order, we prepare and process it and then we ship it! :)
Ordering takes just a few minutes, processing will take anywhere from 1 to 3 business days (that's for our Instant Acrylics line) or 5-10 or so business days (for handmade nail sets)*.
*Handmade nails require a unique processing method and will therefore incur a longer duration to ship. Please refer to our FAQ for more information.
Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number once your package is on board for delivery. Your order is on the way!
Tips to ordering:
Before you place your order, make sure you view all items and the contents of your shopping cart, including the total amount (default currency displays in USD) before you click confirm.
Once your order has been submitted successfully, and your payment has cleared, the order will enter the processing and shipping process almost immediately. Once your order enters the shipping process, no further changes can be made to the order.
The order process in more detail:
Selecting items to purchase
Add items from the store to your cart. Visit your cart to review the contents and make modifications or confirm your order. Always choose carefully and double check your cart, as once the order is confirmed and the payment has cleared, the sale is considered final.
Entering your details
At the checkout, we request accurate and detailed shipping information, to ensure your items are delivered successfully. We do not take responsibility of shipping errors that occur as a result of missed, inaccurate or third-party delays. We will deliver your items as per the information supplied, however once your order has left our despatch dock, we cannot take responsibility for shipping errors or mishaps.
The email address you supply will be the email we use for communicating your order updates, so please be sure to enter it correctly and check your spam inbox in case of any missed notifications.
You will receive an email notification once your order clears. Your order will then move immediately into the processing and preparation stage.
Our fulfilment team are located in both Australia and the US. During the order preparation stage, we will pick, pack and ship your items from the nearest location, to ensure you receive the fastest service.
Partially cancelled orders
If an item you ordered happens to be out of stock after you order has been placed, the out of stock item will be cancelled from your order. You will also receive a notification to this effect, via email. All ‘in stock’ items in your order will be shipped.
Processing of your order occurs almost immediately, and in its entirety, the process required to: pick, finish, label, prepare and despatch your order will take anywhere between 2-10 business days. This means that shipping can occur any time after the processing time. If you receive your email confirmation with your tracking number before this time, this means we were able to ship your order sooner on that occasion. If you have not yet received your tracking or shipping confirmation email and it is after the average processing time we estimate, to simply means that your order is not ready and will require additional days. Factors that could affect your order’s processing time include: finishing handmade details, re-stocking delays, stock transfers, additional packaging requirements and/or public holidays in either the US, or Australia.
Once your items are wrapped and labelled for shipping, it’s ready to be placed on board for delivery. We will despatch during business days and within the standard operating hours of each location (Australia/USA). We do not despatch on weekends.
Once your item is on board for delivery, you will be sent an email confirmation. For US and Australia based customers, you can estimate delivery to be 1-3 business days from the time your order has shipped. For Canada, UK and New Zealand, you can estimate delivery to be 12-18 business days. For the rest of the world, shipping times will vary between 10-24 business days.
We do not guarantee a delivery date for standard shipments. Delivery dates are subject to change and in most cases, tracking will update to reflect the new estimated delivery date. Standard shipments are not eligible for a refund and delays may occur due to shipping volume, weather, and other factors. We do not refund orders based on these unforeseen factors or those affecting the shipping duration, after the items have left our facility.
Your shipping confirmation email includes a tracking number for your order. Click on this number to view more detailed tracking information.
Have more questions about the order process?
Did you get the wrong item?
Our fulfilment team do their best to accurately fulfil every order but on the off chance you’re sent something incorrectly, we’re here to help! Send us a message via Facebook Messenger at www.facebook.com/tresshetalons (the fastest route) or email us (48 hours typical response time) with some images of your parcel, the shipping label, order number and what went wrong, so we can send you out a return slip and begin the process of getting you your correct items (email@example.com).
Is your shipping delayed?
If you find that your shipping is delayed, held up or not progressing, check your detailed tracking link for more information. Factors affecting an item’s shipping on time could include: customs clearance delays, public holidays, failed delivery attempt, no access to your residence, to name a few!
Having problems with your tracking code?
If there’s a typo or an incorrect code forwarded to you, were sorry! We can fix it, so just drop us a line on Facebook Messenger www.facebook.com/tresshetalons and we can send you the accurate information.
Didn’t receive a confirmation email?
Please check your spam. If you entered your email correctly at the order stage,, your first email will be the order confirmation. Any future emails from us, such as shipping updates, news, notifications or changes to your order, will all be sent to the same email. If you haven’t received your order confirmation, please contact us on Facebook Messenger so we can edit your email address www.facebook.com/tresshetalons.
For more FAQs, visit: https://tresshe.com/pages/frequently-asked-questions